Terms of Service

Arctic IT Solutions and its employees strive to safeguard your property, your data, and your interests while we are on the job. However, as with almost any endeavor, there are risks involved, and errors may be made. On rare occasions, data loss, hardware failure, and other serious issues may occur. At no time is our liability to exceed the total cost paid, if any, for services on the day(s) of the occurrence(s).

Remote Support

TeamViewer liability disclaimer You are about to establish a shared pc session with a Arctic IT Solutions support staff member. Please Note: By starting the TeamViewer Software, you automatically acknowledge our liability exclusion statement regarding the use of TeamViewer. Arctic IT Solutions does not accept any liability for lost data or any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence. Arctic IT Solutions accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided. By continuing and downloading Teamviewer via the link below, you hereby confirm your acceptance of the Terms and Conditions of the online support and start the TeamViewer software. Please note that this service is only available during our business hours subject to prior arrangement by telephone with our support staff. The Technician cannot access your PC without your express consent. The Technician cannot collaborate with you without your express consent. No third-party programs will be installed on your PC without your express consent. It is not possible for data to be removed from your PC unnoticed and without authorization. You can end the shared session at any time.